The WHO launched Florence, its first virtual health worker based on artificial intelligence
The World Health Organisation developed in cooperation with the Qatar Ministry of Health its first virtual health worker, Florence. It uses artificial intelligence (AI) to interact with users and provides guidance in 7 languages on how to have a healthy lifestyle. Florence can talk about several topics including mental health, stress management, alcohol, tobacco and physical inactivity. Since the pandemic it has also helped to fight misinformation around COVID-19 and vaccines.
EPR developed a paper on artificial intelligence and its impact on service provision to people with disabilities, gathering good practices in using AI in inclusive ways. If you are interested in learning more about the opportunities and challenges brought by AI in the field of social services, you can read the paper here.
>> You read more about Florence and try it out here.
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EQUASS
The European Quality in Social Services (EQUASS) is an initiative of the European Platform for Rehabilitation (EPR). EQUASS enhances the social sector by engaging social service providers in continuous improvement, learning and development, in order to guarantee service users quality of services throughout Europe.
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This website received support from the EPR framework partnership agreement with the European Commission, DG Employment, Social Affairs and Inclusion for 2018-2022 from the EU Programme for Employment and Social Innovation (EaSI). For further information please consult: http://ec.europa.eu/social/easi